Who we are
We are Specialist Care Limited, a company registered in England and Wales. Our registered office is Unit 1C, Millennium House, Gapton Hall Road, Great Yarmouth, NR31 0NL. Our head office, where post and visitors are received, is Unit 3 at the same address.
We are the data controller for the personal information described in this policy. Our Data Protection Officer is Joshua Nyamse, who can be contacted at joshua@specialist-care.co.uk.
We comply with the Data Protection Act 2018 and the UK GDPR.
What this policy covers
This policy covers personal information collected through this website only. If you use our services, or work for us, separate privacy notices apply and we will provide them to you directly.
Information you give us
You give us personal information when you complete a form on this website.
- General enquiries, referrals and feedback. Your name, email address, telephone number, and whatever you choose to write in your message. If you are making a referral, this may include information about the person you are referring.
- Job applications. Your name, email address, telephone number, your message, and your CV if you attach one.
Please only include information about another person if you have a proper basis for doing so, for example because you are their social worker, their representative, or a family member acting on their behalf.
Information we collect automatically
This website does not use analytics, tracking or advertising software of any kind. We do not build a profile of you and we do not know who visits which pages.
Our hosting provider records standard technical information in server logs, including your IP address, the pages requested and the time of the request. This is used to deliver the website and to protect it from attack. We do not use it to identify individual visitors.
Cookies
This website does not set any cookies. Our Cookie Policy explains this in full, including the one third-party map we embed.
How we use your information, and our lawful basis
- To respond to your enquiry, referral or feedback. Our lawful basis is legitimate interests: we cannot answer you without using your contact details.
- To consider your job application. Our lawful basis is taking steps at your request before entering into a contract.
- To keep the website secure and working. Our lawful basis is legitimate interests in protecting our systems.
Where a referral or an enquiry contains health or care information, this is special category data. We process it on the basis of the provision of health or social care under Article 9(2)(h) of the UK GDPR.
We do not send marketing emails, we do not operate a newsletter, and we do not sell, rent or share your information with anyone for their own marketing.
Who we share it with
We use a small number of suppliers who process information on our behalf, under contract, and only on our instructions:
- Vercel, which hosts this website.
- Resend, which delivers form submissions to us by email.
- Microsoft 365, where our mailboxes are held.
- Railway, which hosts the system holding the website's content, such as text and photographs. This does not hold form submissions.
We may also share information where we are required to do so by law, or where it is necessary to protect someone's safety, including safeguarding referrals to a local authority or the police.
Where your information is stored
Your personal information is stored within the UK or the European Economic Area. Our website is served from Frankfurt, the system holding our website content is hosted in the Netherlands, and our email delivery runs through Ireland. Our mailboxes are provided by Microsoft 365.
If we ever need to use a supplier that processes information outside the UK or the EEA, we will make sure appropriate safeguards are in place first, and we will update this page.
How long we keep it
We keep your information only for as long as we need it for the purpose we collected it, and then delete it.
- Enquiries and feedback: while we are corresponding with you, and for a short period afterwards in case you contact us again.
- Referrals: if the referral leads to us supporting someone, the information becomes part of that person's care record and is kept in line with the Records Management Code of Practice for Health and Social Care. If it does not, we delete it once the referral is closed.
- Job applications: six months after the recruitment decision for unsuccessful candidates, unless you ask us to keep your details for future vacancies.
- Server logs: a short period, for security and to keep the website running.
Our full retention schedule is available on request from our Data Protection Officer.
How we protect it
This website is served over an encrypted connection. Form submissions are sent to us by email rather than stored in the website itself, and access to our mailboxes is restricted to the staff who need it. No transmission over the internet can be guaranteed completely secure, so please do not send us sensitive information you would not want intercepted. If you need to send us something confidential, telephone us first.
Your rights
You have the right to ask us for a copy of your information, to have it corrected or erased, to restrict or object to how we use it, and to receive it in a portable format. Some of these rights only apply in certain circumstances, and we will tell you if that is the case when you ask.
To exercise any of them, contact our Data Protection Officer at joshua@specialist-care.co.uk.
Automated decision making
We do not make any decisions about you by automated means, and we do not profile you.
Other websites
This website links to other websites, including the Care Quality Commission. We are not responsible for their content or their privacy practices. Please read their own privacy notices before giving them any information.
How to complain
If you are unhappy with how we have handled your personal information, please tell us first so we can put it right. Contact our Data Protection Officer:
- Email: joshua@specialist-care.co.uk
- Post: Data Protection Officer, Specialist Care Limited, Unit 3, Millennium House, Gapton Hall Road, Great Yarmouth, NR31 0NL
- Telephone: 01493 804020
Please include your name and contact details, a description of your complaint, and any relevant dates or reference numbers.
We will acknowledge your complaint within 14 days and respond in full without undue delay, and in any case within 30 days. If your complaint is complex, or you have raised several at once, we may ask you to clarify what you want us to look at and extend that by up to a further 30 days. We will keep you informed and treat your complaint in confidence.
You can also complain to the Information Commissioner's Office at any time, without going through us first:
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to this policy
We review this policy every year, and whenever the law or our practices change. The date at the top of this page shows when it was last updated.